|As users begin to learn the software, they will |
have lots of questions. Will you be ready?
In my April 9, 2015 post, I offered eight tips for planning a seamless software go-live. This post picks up where that one left off to answer an important question many clients wrestle with after a successful go-live: What do you do when your software implementation consultant is no longer part of your day to day operations?
Having participated in hundreds of software implementations, as both a user and a consultant, I have found that so much focus is placed on getting through the actual go-live process that customers often forget there’s one final implementation hurdle to clear: incorporating the application into their daily business activities.
If you’ve recently completed a successful software go-live, congratulations! You probably think you can relax and go back to your real job. Sorry—but that’s just wishful thinking.