By James Jardine, Marketing Communications, MasterControl Inc.Quality guru Ken Peterson has dedicated his career to helping organizations like Abbott Laboratories, Kodak, and IBM devise better quality management solutions that allow them to maximize efficiency and resolve problems faster. In the first of a three-part series of complimentary webinars available from MasterControl, Peterson breaks down quality management into three distinct segments: quality events, issue review, and corrective and preventive actions (CAPA). You can view the free webinar in its entirety hereNo registration is required to access the recorded presentation—just click and play!
The opening section of the first webinar features Peterson discussing the handling of quality events—how to take an occurrence (such as a customer complaint, a nonconformance, an audit finding, etc.) and determine the most efficient way to resolve the issue.