by Robyn Barnes, Public Relations Specialist, MasterControl Inc.
We’ve all heard about quality management journeys or trips down the quality lane. I heard someone recently equate quality to following the yellow brick road. Quality similes are usually about pathways but this week, I read a new description.
Quality management maturity.
Like the transition from child to senior citizen, Matthew Littlefield says organizations move through levels of quality management maturity. His commentary is in the January 29 2014 LNS Research Blog.