Using ISO parlance, a management system is designed to achieve objectives. In the case of a quality management system (QMS), the most basic objective is to succeed by satisfying customers. A QMS is a system designed to satisfy customers by providing them with timely, quality products and services.
A QMS is composed of processes impacting an organization’s ability to fulfill customer requirements. Two types of processes compose a QMS: core processes (or primary, realization, or operational processes) and support processes. Core processes. in a sense, define what an organization does for a living, while support processes are in place to help assure the effective, efficient operation of the core processes (like a training process).